Terms of Service

BrightRebuild rebuilds and modernizes small-business websites and offers ongoing hosting and care plans. The specific scope, deliverables, and pricing for your project and plan are described on our website and confirmed with you before purchase. Plan inclusions (such as the number of Included Website Updates each month) are described on our pricing page and FAQ.

Website builds are billed as a one-time fee, and hosting/care plans as a recurring monthly subscription, at the prices agreed at purchase. Payments are processed by Stripe. Monthly plans continue until cancelled; you may cancel at any time, and cancellation takes effect at the end of the current billing period. Work outside your plan's inclusions (extra Website Updates, Website Enhancements) is quoted and billed separately.

Program description. BrightRebuild uses text messaging (SMS) for customer care and account/service notifications — for example, responding to your inquiry, confirming website change requests, and notifying you when work is complete. This is a conversational, customer-care program; we do not send marketing blasts.

Consent. By providing your phone number through our websites, chat assistant, or in the course of doing business with us, you consent to receive text messages from BrightRebuild regarding your inquiry or account. Consent is not a condition of purchase.

• Message frequency varies.
• Message and data rates may apply.
• Reply STOP at any time to opt out of text messages. You will receive one final confirmation message.
• Reply HELP for help, or contact us at support@brightrebuild.com or (910) 727-4448.

Carrier disclaimer. Carriers are not liable for delayed or undelivered messages. Supported carriers may change without notice.

No mobile information or SMS opt-in data will be shared with or sold to third parties or affiliates for marketing purposes. See our Privacy Policy for details on how we handle your information.

You agree not to:

• Use our websites or Services for any unlawful purpose.
• Submit false, misleading, or automated (bot) inquiries through our forms or chat assistant.
• Attempt to gain unauthorized access to our systems, or interfere with the operation of our websites or the websites we host.
• Ask us to publish content on a hosted website that is unlawful, infringing, defamatory, or deceptive.

You retain ownership of the content you provide (text, photos, logos) and warrant that you have the rights to use it. Upon full payment, you own your website's content and design as delivered; we may retain and reuse general-purpose code, tooling, and know-how that are not specific to your business.

The Services are provided "as is" and "as available." While we work hard to keep hosted websites fast, secure, and online, we do not guarantee uninterrupted availability, specific search-engine rankings, or specific business results. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability and fitness for a particular purpose.

To the fullest extent permitted by law, The Startup Service LLC will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, or data, arising out of or related to the Services. Our total liability for any claim will not exceed the amounts you paid us for the Services in the twelve (12) months preceding the claim.

You may cancel a hosting/care plan at any time. We may suspend or terminate Services for non-payment or material breach of these Terms after reasonable notice. Upon termination, provisions that by their nature should survive (payment obligations, intellectual property, disclaimers, limitation of liability) will survive.

These Terms are governed by the laws of the Commonwealth of Massachusetts, without regard to its conflict-of-laws rules. Any dispute arising under these Terms will be brought in the state or federal courts located in Massachusetts.

• BrightRebuild (operated by The Startup Service LLC)
• 12 Plymouth Street, Arlington MA 02476
• Email: support@brightrebuild.com
• Phone: (910) 727-4448

We may update these Terms from time to time. The current version will always be posted at this page with its effective date. Continued use of the Services after changes take effect constitutes acceptance of the updated Terms.