Frequently asked questions

You text, email, or call us at (910) 727-4448 (leave a message) with the change you want. That's it — no logins, no dashboards, no software to learn.

1. You send us the change by text, email, or phone.
2. If we have questions or need confirmation, we reach out.
3. We send a confirmation to your known contact info and you reply with a simple "Yes".
4. We make the change and message you when it's live.
5. You review it and reply "Approved". Done.

A Website Update is any change to your existing content — text, photos, contact information, business hours, testimonials, promotions, or other updates that don't require creating new pages or new website functionality. Examples:

• Phone number, address, or business hours
• Pricing updates
• Replacing photos
• Adding or removing team members
• Updating testimonials
• Seasonal promotion banner or homepage announcement
• Editing existing copy or service-area updates

You provide the content; we implement it. Care includes 3 Website Updates each month, and Premium Care includes unlimited Website Updates. On the Basic plan, updates aren't included — each is billed from the extras list below.

A Website Enhancement adds something new to your website — new pages, forms, features, or functionality like a booking system, ecommerce, or a members area. These are quoted separately, so you always know the cost before we start.

Premium Care customers can also use one of their two included new pages per year.

• Additional Website Update: ~$20
• New page: ~$149
• New form: ~$99
• Landing page: ~$199
• Custom features: quoted individually

1. We build you a new, attractive website with features unique to your industry that encourage visitors to reach out for quotes and services.
2. You review the website and decide whether to buy it. We'll fix any factual errors and make up to 3 small changes before launch — free.
3. We send you an invoice, you make payment, and you choose an ongoing support plan.
4. We email you the information you need to replace your old website with your new one (by updating DNS settings).

Yes. Most clients choose a hosted plan so we can handle everything, but if you'd rather run the site on your own server, we offer three hand-off options:

• Site Only — $795 one-time. We deliver a ready-to-host build of your website. Note: the contact form and chat assistant normally run on our servers, so the form is re-pointed to a service you control and the chat assistant is removed.
• Site + Widgets — $895 one-time + $10/month. You host the pages, but your contact form and AI chat assistant keep running through our servers — leads still reach you like before.
• Full Source Hand-off — $995 one-time. The complete, standalone source code for your site, ready for your own developer to modify. No ongoing relationship required.

Self-hosted sites don't include hosting, maintenance, or included Website Updates — you (or your developer) take it from there.

Not on our hosted plans. We take care of your website so you never have to think about it. You'll never need to learn a CMS, remember a password, log into a dashboard, install updates, troubleshoot hosting, or wonder who to call. If you need something changed, you simply text or email us. (If you choose a self-hosting hand-off instead, you or your developer take over hosting and maintenance.)

An inspection — not a redesign — included with Care and Premium Care. Once a year we review:

• Technical: forms, phone and email links, broken links or images, site availability
• Business: hours, contact info, team members, services, licenses/certifications, copyright year
• Content: outdated photos, old promotions, stale testimonials, obvious copy improvements

You get a short summary with recommended updates.

A light modernization — not a rebuild — included with Premium Care. Examples: fresh homepage imagery and messaging, updated buttons and icons, improved spacing and typography, better mobile presentation, replacing aging stock photos, and highlighting new services.

The goal: visitors feel your website is current, without a complete redesign.